Shipping policy
We want your favourite flavours to reach your doorstep safely and smoothly. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.
By placing an order with Pergurazen, you agree to the terms outlined below.
1. Shipping Destinations
Pergurazen currently ships orders within the United States only.
- We ship to eligible residential and business addresses within the United States.
- We do not currently offer international shipping outside the USA.
- We do not offer local delivery, in-store pickup, curbside pickup, or collection from a physical location.
- Deliveries to PO boxes and military addresses may depend on the shipping carrier and service selected.
- Some remote locations or addresses may have limited shipping options.
Please ensure that your shipping address is complete and accurate at checkout. Pergurazen cannot guarantee successful delivery if incorrect or incomplete address information is provided.
2. Order Processing Times
Orders are processed after payment has been successfully received.
Our estimated order processing time is 1–3 business days, excluding weekends and US public holidays. This timeframe is an estimate and may vary during busy periods, promotional events, or unexpected operational delays.
- Orders placed on weekends or public holidays generally begin processing on the next business day.
- Orders placed after our daily processing cutoff, if applicable, may be processed on the following business day.
- Additional time may be required for order verification, product preparation, packaging, or fulfillment.
- Processing times are separate from shipping and delivery times.
You will receive a shipping confirmation email when your order has been dispatched, where applicable, along with tracking details if tracking is available.
3. Shipping Methods and Estimated Delivery Times
We aim to offer reliable shipping options to eligible US destinations. Available services and delivery estimates will be displayed at checkout when applicable.
Estimated delivery times after dispatch are as follows:
- Standard Shipping: Approximately 3–7 business days.
- Expedited Shipping: Approximately 2–3 business days, where available.
These are planning estimates, not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier, weather conditions, holidays, and other circumstances beyond our control.
Your total delivery timeframe includes both order processing and transit time.
4. Shipping Costs
Shipping charges are calculated and displayed at checkout before you complete your purchase, based on the available shipping options and applicable order details.
Depending on your order and location, shipping fees may vary according to package weight, dimensions, destination, carrier rates, and selected service.
If a free shipping promotion is available, its eligibility requirements and any minimum purchase amount will be communicated through the relevant offer or at checkout.
Pergurazen reserves the right to update shipping prices and available shipping methods when necessary. The shipping charges displayed at checkout will apply to your order at the time of purchase, subject to any applicable correction or cancellation rights under law.
5. Order Tracking
When your order has been shipped, we will send a shipping confirmation email with tracking information when available.
To track your order:
- Open your shipping confirmation email.
- Select the tracking link or enter the tracking number on the carrier's website.
- Review the latest available shipment updates.
Please allow some time after dispatch for tracking information to become active.
If you have not received tracking details within a reasonable period after your order ships, contact us using the details on our Contact Us page and include your order number.
6. Shipping Delays
Although we work to ensure orders are dispatched and delivered within the estimated timeframes, delays can sometimes occur.
Potential causes include:
- Severe weather or natural disasters.
- Carrier service interruptions or operational backlogs.
- Public holidays and peak shopping periods.
- Incorrect or incomplete shipping addresses.
- Security checks or delivery access issues.
- Other events outside our reasonable control.
If your shipment is delayed, please check the tracking information first. If there are no meaningful updates or the delivery appears significantly overdue, contact us so we can help determine the next steps.
Delivery estimates are not guarantees, and Pergurazen cannot promise delivery by a specific date unless that commitment is expressly confirmed.
7. Incorrect Addresses and Undeliverable Packages
Customers are responsible for providing accurate shipping information at checkout.
If you notice an address error, contact us as soon as possible. We cannot guarantee that an order can be changed once it has entered processing or been dispatched.
If a package is returned to us because the address is incorrect, incomplete, or undeliverable, we will review the circumstances and contact you about available options. Additional shipping charges may apply to reship an order where permitted by law.
Pergurazen is not responsible for delivery failures caused by incorrect address details supplied by the customer, subject to applicable consumer protection laws.
8. Lost, Missing, or Damaged Packages
If your package appears lost, has not arrived within the expected timeframe, or arrives damaged, please contact us promptly.
To help us investigate, provide:
- Your order number.
- Your shipping confirmation or tracking number, if available.
- A description of the issue.
- Clear photographs of any visible product or packaging damage, where applicable.
We will review the information and work with the shipping carrier or fulfillment provider as appropriate.
If an order is confirmed to be lost or damaged, we will assess the situation and offer an appropriate resolution in accordance with our policies and applicable law.
If tracking shows that a package was delivered but you cannot locate it, check around your delivery location and with household members or building management, if applicable. You may also contact the carrier for additional delivery information.
9. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate requests before an order enters fulfillment or shipment. However, changes and cancellations cannot be guaranteed once processing or dispatch has begun.
If your order has already shipped, you may need to follow our Return and Refund Policy for eligible requests.
Nothing in this section limits any cancellation or other rights you may have under applicable law.
10. Returns and Refunds
Shipping-related concerns, returns, exchanges, and refunds are handled in accordance with our Return and Refund Policy.
If you receive an incorrect item, a damaged product, or an order that does not match your purchase, contact us promptly so we can review the issue.
Because Pergurazen sells food products, certain restrictions may apply to returns of opened or perishable items, subject to applicable law. Please review our Return and Refund Policy for full details before requesting a return.
11. Food Product Handling
Pergurazen takes care to ensure that orders are packaged for shipment appropriately.
Upon receiving your sauces, inspect the packaging and products. Follow all storage, refrigeration, handling, and use-by instructions provided on the product label.
If a product arrives with a broken seal, leaking packaging, or other signs of damage that may affect its safety, do not consume it. Contact us with your order details and photographs so we can review the issue.
12. Shipping Promotions
From time to time, Pergurazen may offer shipping promotions, including discounted or free shipping.
Promotions may be subject to minimum order values, eligible products, geographic restrictions, promotional periods, or other stated conditions. Unless otherwise specified, shipping offers cannot be combined with other promotions and have no cash value.
The terms displayed with each promotion will govern its use.
13. Contact Us
If you have questions about shipping, delivery estimates, tracking, or an existing order, please contact Pergurazen through our Contact - Pergurazen page.
When contacting us about an order, include your order number so we can assist you more efficiently.
Thank you for choosing Pergurazen. We appreciate your support and look forward to bringing bold flavours to your table.